Refund policy

Refund policy

We want you to be happy with your Pawzy OdorPod, and our guarantee is built around actually living with it.

Our 60-Day Money-Back Guarantee

You have a full 60 days from delivery to try the OdorPod at home. If you're not happy with it for any reason, contact us at info@trypawzy.store within 60 days of delivery with your order number, and we'll refund your purchase price in full.

You don't need to send anything back. There is no return parcel to arrange and no return shipping to pay.

The guarantee can be used once per customer and household.

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us at info@trypawzy.store with your order number and a photo, ideally within 7 days of delivery. We'll put it right with a replacement or a full refund, whichever you prefer.

Refunds

Once your request is approved, we'll refund your original payment method within 10 business days. Banks and card providers can take additional time to post the refund. If more than 15 business days have passed since approval and you haven't received it, please contact us.

Your rights

Nothing in this policy limits your statutory rights. If you're in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you're in the United Kingdom, your rights under UK consumer law, including your right to cancel an online order within 14 days of delivery, are not affected.

Gift cards

Gift cards cannot be refunded, except where required by law.